Aerospace

Aerospace Quality Standards with Integrated Systems

How an aerospace components supplier maintained AS9100 certification while reducing non-conformances by 45% through integrated quality management.

100%

AS9100 Compliance

60%

Faster Audit Response

45%

Reduction in NCRs

Real-time

Supplier Scorecards

Client

Aerospace Components Supplier

Industry

Aerospace

Employees

300+

Platforms

SalesforceRootstock

The Challenge

As a Tier 2 aerospace supplier, the company needed to maintain AS9100 certification while managing quality across dozens of suppliers. Their paper-based systems couldn't keep up.

✗AS9100 certification requirements with paper-based quality tracking
✗No visibility into supplier quality performance
✗Non-conformance tracking scattered across multiple systems
✗Customer audit responses took weeks to compile
✗First article inspections managed in spreadsheets

The Solution

We implemented an integrated Salesforce and Rootstock solution with custom quality management workflows designed specifically for aerospace requirements.

Rootstock ERP with aerospace-specific quality workflows
Salesforce Experience Cloud supplier portal for quality collaboration
Automated non-conformance routing and CAPA management
Integrated first article inspection and approval process
Real-time quality dashboards for management visibility

The Results

The supplier portal transformed relationships with their supply base. Suppliers now submit quality documentation directly, view their performance scorecards, and collaborate on corrective actions in real time.

Non-conformance management became proactive rather than reactive. The system automatically routes NCRs to the right reviewers, tracks containment actions, and ensures CAPAs are completed on time.

When major aerospace customers conduct audits, the quality team can pull any record in seconds. What used to require a team working for weeks now happens during the audit itself.

Most importantly, the data visibility drove process improvements. By analyzing non-conformance trends, the team identified and eliminated root causes, reducing NCRs by 45% in the first year.

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UniqueIT

The Challenge

As a Tier 2 aerospace supplier, the company needed to maintain AS9100 certification while managing quality across dozens of suppliers. Their paper-based systems couldn't keep up.

✗AS9100 certification requirements with paper-based quality tracking

✗No visibility into supplier quality performance

✗Non-conformance tracking scattered across multiple systems

✗Customer audit responses took weeks to compile

✗First article inspections managed in spreadsheets

The Solution

We implemented an integrated Salesforce and Rootstock solution with custom quality management workflows designed specifically for aerospace requirements.

Rootstock ERP with aerospace-specific quality workflows

Salesforce Experience Cloud supplier portal for quality collaboration

Automated non-conformance routing and CAPA management

Integrated first article inspection and approval process

Real-time quality dashboards for management visibility

The Results

Non-conformance management became proactive rather than reactive. The system automatically routes NCRs to the right reviewers, tracks containment actions, and ensures CAPAs are completed on time.

When major aerospace customers conduct audits, the quality team can pull any record in seconds. What used to require a team working for weeks now happens during the audit itself.

Most importantly, the data visibility drove process improvements. By analyzing non-conformance trends, the team identified and eliminated root causes, reducing NCRs by 45% in the first year.