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DAVIDsTEA
Food & Beverage Retail
How DAVIDsTEA partnered with Unique IT Consulting to implement a scalable Salesforce CRM solution that supports their growing retail operations and enhances customer relationships.
100%
Team Adoption
Full team onboarding
Seamless
Implementation
On-time delivery
Ready
Scalability
Built for growth
DAVIDsTEA, the beloved Canadian specialty tea retailer, was experiencing rapid growth and needed a CRM solution that could scale with their expanding operations while maintaining the personalized customer experience their brand is known for.
We delivered a comprehensive Salesforce implementation designed specifically for retail operations, with a focus on user adoption and scalability for future growth.
“Very professional, always available, patient, understanding and a good sense of urgency. They made our Salesforce implementation smooth and successful.”
Kelly St-Amant
Project Lead, DAVIDsTEA
The implementation delivered a solid CRM foundation that continues to support DAVIDsTEA's customer relationship strategy.
Unified customer view across all touchpoints
Scalable platform supporting continued growth
Improved team collaboration and efficiency
Better customer relationship tracking
Foundation for future automation and AI capabilities
Let's discuss how we can help you implement Salesforce with the same care and professionalism.