Aerospace Quality Standards with Integrated Systems
How an aerospace components supplier maintained AS9100 certification while reducing non-conformances by 45% through integrated quality management.
100%
AS9100 Compliance
60%
Faster Audit Response
45%
Reduction in NCRs
Real-time
Supplier Scorecards
Client
Aerospace Components Supplier
Industry
Aerospace
Employees
300+
Platforms
The Challenge
As a Tier 2 aerospace supplier, the company needed to maintain AS9100 certification while managing quality across dozens of suppliers. Their paper-based systems couldn't keep up.
- AS9100 certification requirements with paper-based quality tracking
- No visibility into supplier quality performance
- Non-conformance tracking scattered across multiple systems
- Customer audit responses took weeks to compile
- First article inspections managed in spreadsheets
The Solution
We implemented an integrated Salesforce and Rootstock solution with custom quality management workflows designed specifically for aerospace requirements.
- Rootstock ERP with aerospace-specific quality workflows
- Salesforce Experience Cloud supplier portal for quality collaboration
- Automated non-conformance routing and CAPA management
- Integrated first article inspection and approval process
- Real-time quality dashboards for management visibility
The Results
The supplier portal transformed relationships with their supply base. Suppliers now submit quality documentation directly, view their performance scorecards, and collaborate on corrective actions in real time.
Non-conformance management became proactive rather than reactive. The system automatically routes NCRs to the right reviewers, tracks containment actions, and ensures CAPAs are completed on time.
When major aerospace customers conduct audits, the quality team can pull any record in seconds. What used to require a team working for weeks now happens during the audit itself.
Most importantly, the data visibility drove process improvements. By analyzing non-conformance trends, the team identified and eliminated root causes, reducing NCRs by 45% in the first year.
Technologies & Services Used
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