Unique Care Plans
Proactive Salesforce CRM and Rootstock ERP support with predictable pricing. Choose the plan that fits your needs and let us handle the rest.
Essentials
For teams getting started with managed support
or $4,500/mo billed annually
- 1 active request at a time
- Unlimited total requests
- Monthly system health check
- Email support (24-48h response)
- Quarterly optimization review
- Basic monitoring & alerts
- Salesforce or Rootstock support
Professional
For growing teams needing faster turnaround
or $7,200/mo billed annually
- 2 active requests at a time
- Unlimited total requests
- Weekly system health checks
- Priority email & phone support
- Monthly optimization reviews
- Advanced monitoring & alerts
- Dedicated account manager
- Custom report development
- Combined Salesforce + Rootstock support
Enterprise
Full-service managed services for complex operations
Custom pricing based on your needs
- Unlimited active requests
- Unlimited total requests
- Daily system monitoring
- 24/7 emergency support line
- Weekly optimization reviews
- Proactive issue prevention
- Dedicated senior consultant
- Custom development included
- Quarterly strategic planning
- On-site visits available
- Full Salesforce + Rootstock coverage
Why Unique Care?
More than just support—a partnership focused on your success
Predictable Costs
Fixed monthly pricing means no surprise invoices. Budget with confidence.
Proactive Support
We monitor your systems and fix issues before they impact your business.
Expert Access
Direct access to certified Salesforce and Rootstock professionals.
Continuous Improvement
Regular reviews ensure your systems evolve with your business.
Frequently Asked Questions
What counts as a 'request'?
A request is a single task or issue—like fixing a workflow, creating a report, troubleshooting an error, or making a configuration change. Larger projects are broken into multiple requests so you always know what's in progress.
What does 'active requests' mean?
Active requests are tasks we're currently working on. Essentials allows 1 at a time, Professional allows 2 concurrent requests. This determines how fast we can work through your queue—not how much you can request.
Can I change plans later?
Absolutely. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.
Is there a contract commitment?
We offer month-to-month flexibility with no long-term commitment required. Annual plans receive a 10% discount.
Do you support both Salesforce and Rootstock?
Yes. Our team holds certifications across both platforms. Professional and Enterprise plans include combined support for your integrated Salesforce CRM and Rootstock ERP environment.
What kind of Rootstock support is included?
We cover inventory adjustments, MRP configuration, work order troubleshooting, BOM updates, report development, and integration monitoring. We also help with Salesforce releases that may affect your Rootstock setup.
Do you support Einstein AI and Agentforce?
Yes. Our team is trained on Salesforce's AI capabilities including Einstein AI and Agentforce. We can help you implement, configure, and optimize AI features as part of your Unique Care plan.
Stop Fighting Fires. Start Growing.
Let our certified Salesforce and Rootstock experts keep your systems running while you focus on your business.